Deskside Support Engineer

Sidestep Consulting Ltd

Posted on Nov 23, 2022 by Sidestep Consulting Ltd

Southampton, Hampshire, United Kingdom
IT
Immediate Start
£27k - £27k Annual
Full-Time

Deskside Support Engineer Windows Active Directory DNS VPN Hardware SCCM

My fantastic client in Southampton is currently looking for a solid Deskside Support Engineer to come on board on a permanent basis. The role will include resolving a wide variety of desktop software and hardware incidents and service requests.

Primary role requirements:

  • Responsible for maintaining and promoting highest level of service to the client
  • Responsible for Incident ticket handling, escalation, and problem diagnosis
  • Desktop/Laptop/VDI - build, configuration, and deployment to end users
  • Assist with software installation/deployment
  • Assist with Smartphone deployments

Secondary role requirements:

  • Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
  • Hardware installation/upgrade/break fix for desktop, laptop, and server
  • Smartphone support
  • Assisting with customer projects
  • Basic telephony support and cable patching
  • Provide second line operational support across a variety of platforms.
  • Initial investigation and reporting of network failures.

Essential Skills:

  • Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
  • Knowledge of Microsoft Office 2010 onwards
  • Working knowledge of Active Directory - Users and Computers
  • Understanding of DNS, DHCP
  • Working knowledge of Cisco AnyConnect VPN
  • RSA Secure Login administration
  • Proven and demonstrable software and hardware troubleshooting skills
  • Knowledge of Microsoft SCCM and OS/Application deployment

This is a permanent role paying 27k per annum and offers access to a large library of training courses and accreditations to help further your skills and development.

If you are a solid Deskside Support Engineer with solid experience Windows, Active Directory, Hardware, and basic networking then please forward your CV ASAP as interviews are being arranged immediately.

Reference: 1801443187

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