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2nd Line Support/2nd Line Support Engineer

Reed Technology

Posted on Nov 23, 2022 by Reed Technology

London, United Kingdom
Immediate Start
£32k - £33.6k Annual

2nd Line Support/2nd Line Support Engineer

Type: Permanent

Location: Southgate (N14 Postcode) - base office with some travel to other sites. This will predominantly be an on site role.

An exciting opportunity for a 2nd Line Engineer to join a large organisation based across the UK. This role will be user facing providing face to face support.

The successful candidate will provide end user 2nd Line Technical Support and to be an active escalation point for 1st Line Engineers.

The organisation has a complex and demanding IT environment and will give an ambitious individual a great chance to develop their skills and capabilities to a high level across a range of up-to-date technologies.

They have large in-house IT department so there will long term development opportunities also.

They also offer a very competitive benefits package.

Key Skills/Experience (not all of these skills are must haves)

  • Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
  • Excellent troubleshooting skills and delivering high levels of customer service - face to face user support
  • Strong knowledge of Microsoft Windows 10
  • Strong knowledge of Office365
  • Good knowledge of Microsoft Windows server 2012 Active Directory
  • Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
  • Microsoft MCP or above.
  • Knowledge and understanding of TCP/IP, DNS, DHCP.
  • Experience of working with VMWare
  • Knowledge of VOIP (Cisco, Mitel)

2nd Line Support/2nd Line Support Engineer/Second Line Support/Second Line Support/IT Support Analyst/IT Support Technician/IT Support Engineer/Technical Support Engineer/IT Engineer/2nd Line Support/IT Support Desktop Support/IT Technician IT Service Engineer/Support Technician/Technical Support/IT Systems Engineer/IT Systems Support/First Line/Second Line

Reference: 1801431250

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