IT Field Engineer - London Area

NTech Consultants Limited

Posted on Nov 22, 2022 by NTech Consultants Limited

London, United Kingdom
IT
Immediate Start
£30k - £40k Annual
Full-Time

IT Field Engineer - London Area

Location: Home based and London sites

Salary: £30-40k dep on exp

Environment: Cloud, IT, MSP, Office 365, Servers, Desktops, ITIL, Customer Facing, Field Engineering, IT Systems, On-site Support.

My client, a leading Managed Services Provider in IT and Cloud services is looking for an additional Field Engineer to join their busy team.

The role is responsible for providing technical IT support to both internal customers and external customers on-site.

Experiences:

  • Experience of MSP Environments
  • At least 1-3 year's experience as a Field Engineer working on multiple customer sites
  • Ability to work independently and part of a wider team
  • Monitoring Tools (NOC)
  • Knowledge of Virtualisation Environments
  • Knowledge of Storage Platforms
  • Networking skills
  • Firewall skills
  • ITIL Experience
  • Strong communication skills.
  • Microsoft Server and Desktop OS
  • Installation of Windows OS
  • Microsoft Exchange & O365
  • Proven Customer service skills.
  • Excellent communication and interpersonal skills
  • Ability to build good working relationships with internal and external contacts.

Main Duties:-

  • To provide internal/external technical support for systems including server, desktop and networking infrastructure.
  • To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
  • To travel to various customer sites when required to complete on site support.
  • This may be more regular or on an ad-hoc basis
  • To liaise with and build strong working relationships with stakeholders
  • To be an ambassador for the company to maintain and enhance the reputation of the company.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
  • When not on a customer site to provide service support via phone call/email
  • Escalate issues in line with guidance.
  • To have a flexible approach and attitude.
  • To work with other support staff to build knowledge and skills pertinent to the sites supported.
  • To comply with all necessary working practices relating to the customer site.
  • To build strong relationships with customer account managers.
  • To take a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
  • To be able to work autonomously with minimal supervision.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.
  • Work together with your Line Manager to develop and enhance your knowledge and skill sets.
  • There may be a requirement to provide cover to multiple customer sites when absence by other engineers dictates.
  • Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.

Success Factors:

  • Successful attainment of customer SLAs.
  • Achieving KPI targets
  • Reducing outstanding Service Desk calls
  • Reduce the resolution time of customers
  • Move to the Left Philosophy
  • Continuous Improvement
  • Simplification & Automation Focus

Excellent role and company that offers lots of career progression. Apply now for full details.

Reference: 1800878637

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