Customer Transformation Consultant

Strongarm Recruitment

Posted on Nov 22, 2022 by Strongarm Recruitment

Not Specified, Germany
IT
Immediate Start
€100k - €100k Annual
Full-Time

Energy Transition - Customer Transformation Consultant

Salary: Up to £100,000 Euro per annum (Salary & Package Dependent on Experience)

Location: Germany, Hybrid Working

Essential: Candidates must be based in Germany with minimum B2 level of German language skills.

An opportunity has arisen for Customer Transformation Consultant to join an established global organisation.

You will be offered a very competitive salary with attractive benefits and you will be working with one of the most recognised leading global organisations

As a Customer Transformation Consultant your role will be:

  • Help our clients in optimising and transforming all aspects of the Customer Experience
  • Design and deliver customer transformation strategies for our clients
  • Translate CX strategies into transformation projects from initial journey definition and service design to the subsequent IT transformation
  • Improve Customer Experience with advanced pricing, sales- marketing methods and technology solutions
  • As part of our German management consulting practice actively contribute to the team and the further development of our practice by creating and driving new point of views and offerings
  • Playing a key role between business stakeholders and technical teams to ensure a holistic change

About you

  • Strong experience in the utilities industry, in a consulting firm or the industry
  • Deep knowledge in customer experience transformation
  • Having led or supported customer transformation projects
  • Familiar with experience platforms or CRM solutions such as Salesforce, Hybris or Adobe Marketing Cloud
  • Experienced in core utilities industry processes
  • Familiar with strategy and process design work
  • Practical with classic and agile delivery methods
  • Excellent interpersonal skills and strong written and verbal communication skills in German and English (B2/C2 proficiency)

Reference: 1800817394

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