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Head of IT Operations

Reed Technology

Posted on Nov 22, 2022 by Reed Technology

Stockton-on-tees, County Durham, United Kingdom
Immediate Start
£45k - £52.5k Annual

A thriving company in the North East is looking for a Head of IT Operations to join the IT Security, Infrastructure and Data service where you will lead a Service Desk Team alongside a training function. The aim of this role is to reduce the number of incidents and servcie requests the team receive by developing a self-service, automated culture for internal staff members. You will be responsible for the service management function which include incident, problem and change management.

What is it like to work in this team:

This company value considerate, proactive, and progressive people who enjoy finding new solutions and collaborating within teams. You will be joining a small family friendly team who support flexible working and having fun when learning new technologies.

Responsibilities of this role will include:

  • Lead and motivate a team of 4 to ensure the effective provision for IT services
  • Manage the IT Service Desk function
  • Align IT Operation strategy with the businesses strategic plan
  • Develop the IT Training framework to ensure technology is Embedded at all levels
  • Streamline the onboarding experience through technology
  • Maintain Cyber Essentials + and ISO27001 standards
  • Transform OP operations towards an ITIL aligned service management
  • Analysing customer needs through data and translate this into achievable goals
  • Manage major incidents from concept to resolution
  • Lead upgrades, improvements, and delivery on applications
  • Manage bespoke platforms within the organisation
  • Work with 3rd party suppliers and procurement to achieve the best results

Experience required:

  • Experience managing and developing a team
  • Experience developing and implementing IT strategy across business
  • Experience with Information security standards
  • Experience with Infrastructure such as: Windows Server/Networking/Active Directory/End User Computing/Troubleshooting
  • Experience analysing data and translating it into achievable actions
  • Experience working with senior stakeholders throughout the business
  • Experience translating technical requirements into business wide training

Benefits include:

  • Flexible Working
  • Holiday buy and sell scheme
  • Maternity and Paternity, Adoption and Foster Scheme
  • Sick Pay Scheme
  • Professional Subscriptions
  • Cycle to Work Scheme
  • Travel Discounts
  • Long Service Awards
  • Private Healthcare
  • Gym Membership Discounts
  • Social Events

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion

Reference: 1800606203

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