Customer Service Specialist with German
Posted on Feb 2, 2019 by Anonymous
The Account Administrator is primarily responsible for managing the relationship with customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.
The main responsibilities include:
·To take individual responsibility for a dedicated number of customers.
·To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
·To handle and resolve customer complaints timely and in a professional manner.
·To direct any requests and unresolved issues to the designated internal resources.
·To follow up customer orders with internal departments on time and update customers proactively.
·To communicate and coordinate with internal departments
·To record details of actions taken
·To follow up on customer interactions
·To escalate issues to the Team Leader or Management level on time.
·To support other Customer Care team roles when required/requested.
·To support projects and process improvements to increase customer satisfaction and productivity
·Customer satisfaction ratings
·Experience with SAP R3
·Microsoft Office knowledge
·Communication skills both verbal and written
· Listening skills
· Customer focused
· Stress tolerance
·Attention to detail and accuracy
·High school diploma, general education degree or equivalent
·Knowledge of Customer Service principles and practices
·Fluent in English and German
Pertemps Edinburgh Commercial