This Job Vacancy has Expired!

Senior IT Engineer

Hays Talent Solutions

Posted on Nov 22, 2022 by Hays Talent Solutions

Cambridge, Cambridgeshire, United Kingdom
IT
3 Jan 2023
£17.7 - £17.7 Hourly
Contract/Project

IT Deskside Support; 1st & 2nd Line Support

Contract Role
£17.72 per hour - Umbrella Rate
9 - 5:30 To start 03/01/2023 until 31/08/2023

Your new company

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full life cycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.

Your new role

This role is key to ensure an excellent customer contact experience through IT. It is essential that you deliver a great customer experience through engagement with the customer and a sound technical knowledge which offers prompt issue resolution. You will undertake the day-to-day front-of-house activities for Onsite Services. In addition, the management of any IT equipment for Joiners, Movers and Leavers, and other key processes that contribute to the overall customer experience of our IT services.

General Responsibilities/Accountabilities:

Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop-in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Understand and adhere to Company and Customer policies and procedures. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Essential that you deliver a great customer experience through engagement with the customer and a sound technical knowledge which offers prompt issue resolution. You will undertake the day-to-day front-of-house activities for Onsite Services. In addition, the management of any IT equipment for Joiners, Movers and Leavers, and other key processes that contribute to the overall customer experience of our IT services.

What you'll get in return

Well-established onsite working environments. Diverse and Inclusive team. High ethos and purpose-driven organisation. Opportunity to contract for a reputable and growing organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 1800509731

Set up alerts to get notified of new vacancies.

Similar Jobs

Senior IT Engineer

Edinburgh, Midlothian, United Kingdom

£17.7 - £17.7 Hourly

Senior IT Engineer

Cambridge, Cambridgeshire, United Kingdom

£17.7 - £17.7 Hourly

Senior IT Engineer

Walthamstow, Greater London, United Kingdom

£30k - £42k Annual

Senior IT Engineer

Warndon, Worcestershire, United Kingdom

Annual Salary

Senior IT Engineer

Chessington, Greater London, United Kingdom

£35k - £45k Annual

Senior IT Engineer

Abingdon, Oxfordshire, United Kingdom

£34k - £40k Annual

Senior IT Engineer

Dudley Hill, West Yorkshire, United Kingdom

£28k - £35k Annual

Senior IT Engineer

Illshaw Heath, West Midlands (County), United Kingdom

£17.7 - £17.7 Hourly

Senior DevOps Engineer

City, London, United Kingdom

£95k - £110k Annual

Senior Software Engineer

Cambridge, Cambridgeshire, United Kingdom

£650 - £650 Daily