IT Service Manager
Posted on Nov 22, 2022 by Hays Specialist Recruitment
IT Service Manager
Working from home + Occasional travel to Bradford
Up to £67,000 + Car allowance + Bonus
Support and drive the service management strategy development, team learning and development, and operational effectiveness for the business areas in scope of the role.
Driving the service first culture across the internal teams, partner, and suppliers.
Enhancing service excellence in everything that is delivered.
Building a function primarily around DevSecOps, but that supports agile and waterfall deliveries through transition and into live service.
Agree and continually review key levels of service with business functions and areas.
Support the prioritisation of defect resolution with the delivery and support functions and suppliers and partners. Ensuring the voice of the business customers is heard within the IT. department, and that the customer understands the services, standards, KPIs and SLAs provided by the department.
Establish and drive partner, supplier, and internal team performance to meet end-to-end KPIs and SLAs, building a belief in service management excellence.
Be responsible for ensuring effective delivery of IT. services through monitoring and management of partners, suppliers, and internal teams.
Ensuring that service delivery, its issues impact, and improvement plans are clearly understood, documented, and communicated appropriately business wide.
Co-ordinate the enablement of change via service transition and through change enablement into the liver service.
Drive continual service improvement into all activities and work streams.
Pushing the service first mantra as a business and service representatives to deliver resolution of technical debt. Own budget for areas of accountability, ensuring services are fully utilised, and continually review to get ultimate value to contracted services.
Will manage and build a dynamic and cross functional team responsible for operations, transition and service management aligned with ITIL disciplines.
Ensure continual and management of risk, compliance, and security within the areas in scope for the role.
Commercially and financially astute.
Analytical and systematic approach, with the ability to adapt and change within complex issue investigations. Previous experience supporting transformational change in large organisation.
Experience working with DevOps, Waterfall and Agile methodologies, and knowledge of the application development life cycle.
Experience of ITIL principles and best practice.
Good understanding of technical IT. issues to enable discussions with internal and external technical specialists.
Good understanding of infrastructure, applications, and data security. ITIL, ISO 20000 Service Management Standard or similar professional qualification is desirable.
Experience working in a service management environment or similar, with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
You will have advanced stakeholder management, negotiation, and conflict management skills along with the ability to understand complex organisational designs and structures.
You will be a strong communicator with a high degree of written and verbal communication skills.
Results orientated with energy and passion to achieve and exceed stretching objectives and to deliver within tight timescales.
Experience of working in a combined environment with on premise, hybrid cloud and cloud.