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Telephony Support Engineer

Posted on Nov 22, 2022 by Lucid Connect Ltd

Swindon, Wiltshire, United Kingdom
Immediate Start
£34k - £42k Annual

Voice Network Engineer

Monday to Thursday 7:30am to 5:15pm

Candidates will need to either hold active SC Clearance or be eligible to be put through


Provide a technical support service, covering Incidents & Requests, both remotely and at the deskside, on IT Voice systems & products including Cisco, Mitel and Siemens

Key Responsibilities

  • To monitor alarms of all voice nodes, thresholds and identify faults by analysing the physical and logical networks
  • Perform ongoing checks to determine functionality
  • Advise on and arrange rectification of any faults encountered to ensure availability of service, escalating as required
  • To perform minor installations
  • To perform installation checks where appropriate to ensure quality of work, including testing of access to service post installation
  • Ensure administration is satisfactory and up to date
  • Periodically review the company's Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements
  • Carry out any ad hoc' tickets/non ticketed/project work as and when required.
  • To be compliant with health and safety company policy and legislation at all times.

Knowledge, Skills, Experience

  • PC literate
  • Customer liaison skills
  • Interpretation of data & actions
  • Decision making
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting (not essential)
  • Experience with Network builds (not essential)
  • Experience with Microsoft applications
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills


  • IT engineering experience - ideally 2 years
  • Cisco/Mitel/Siemens/Telephony Support
  • A good understanding of analytical troubleshooting
  • A good understanding of networks and windows Operating systems
  • Full UK Driving Licence

Reference: 1800357912

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Telephony Support Engineer

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