Customer Service Team Leader - Southampton - £23,500

Posted on Feb 2, 2019 by Bond Williams Ltd

Southampton, Hampshire United Kingdom
Call Center & Customer Service
Immediate Start
£23.5k - £23.5k Annual

An exciting opportunity for an experienced Customer Service Team Leader to join a locally based contact centre for a global technology company.

The Customer Service Team Leader will have previous experience in managing or supervising a team, delivering an excellent level of customer service to clients and achieving departmental targets.

The main responsibilities of the Customer Service Team Leader will be:

  • To coach and develop team members whilst monitoring individual and team performance in line with departments targets and quality standards.
  • To understand the company's products, services, procedures and guidelines and communicate these to all team members
  • To reinforce and support your team to meet the department targets, implement guidelines and assist with any issues the team members may have.
  • To work with other Team Managers to ensure standardisation of processes and staff development.
  • Responsibility for delivering an excellent customer service to all customers.
  • Completing ad-hoc projects as necessary

The successful Customer Service Team Leader will:

  • Have proven experience of managing a team to achieve departmental targets
  • Have strong leadership skills, the ability to supervise, coach and mentor team members
  • Be organised and able to multi task, set priorities and work to deadlines
  • Have experience of monitoring team performance and conducting individual monthly 1 to 1 reviews, recognising strong performers and performance manage low achievers
  • Have exceptional interpersonal skills, responding to customer escalations as required

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Reference: 636644467

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