French Customer Service Advisor
Posted on Feb 2, 2019 by Anonymous
£ 19,000 - £23,000 depending on experience
Monday to Friday - 8.30am - 5pm
Trafford Park, Manchester
Daily contact with existing customer base via phone and email to provide updates on orders and deal with any queries your customers have.
Build up your knowledge of the products sold within your business team to allow you to advise customers and provide the best customer experience possible.
Processing all of your customer's order on the company computer system.
Working with your colleagues in planning to obtain the best despatch dates possible to meet your customers' requirements.
Working with your colleagues in the Sales teams to ensure your customers receive their quotations in a timely manner with the information they require.
Working with your colleagues in the Logistics team to obtain freight costs and POD's as requested by your customers.
Attend regular meetings with the production teams to get updates on the orders in production, highlight to them any areas of concern you have and to feed information back to your customers.
5 GCSE's at C or above (including English).
French or German speaking (desirable)
Sales or customer service background
Confident and polite telephone manner
Excellent communication skills; both written and verbal.
Ability to listen and understand fully your customer's needs.
Enjoy taking ownership for your customers and workload.
Organised and methodical in your approach to work
Our client is a well-established manufacturer within its field, having been founded over 100 years ago. Due to growth, they are seeking a HR Officer to join their team on a permanent contract.
PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.
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