This Job Vacancy has Expired!

IT SUPPORT Support Engineer

Digital Gurus Recruitment Limited

Posted on Nov 21, 2022 by Digital Gurus Recruitment Limited

Oxford, Oxfordshire, United Kingdom
Immediate Start
£45k - £45k Annual

IT Support Engineer | Up to £45,000| Hybrid | Oxford

Are You an experienced Support Engineer?

Are you looking to work in a Fast-paced environment?

Are you and excellent communicator?

Digital Gurus have partnered with a Bio-Tech company making huge societal change, looking for an IT Support Engineer to aid their global IT support team provide an excellent service to its customers. Helping manage and resolve tickets efficiently whilst keeping users up to date on the status if their requests.

The Role:

  • Performing triage and route cause analysis on requests and issues that are reported to the service desk.
  • Keeping up with stock levels for IT equipment by guaranteeing orders and submitted and purchase requests are raised.
  • Operating system support for Windows, OSX and sometimes Linux.
  • Ensuring corporate devices are patched and kept up to date with the latest critical and security patches.
  • Lifecycle management of laptops and desktops, including build, configure and decommissioning.
  • Providing remote support for users in global offices across multiple time zones.
  • Ensuring Knowledge database is kept updated and new articles are created when new issues are discovered or when new technology is adopted.

What You'll need:

  • Experience of having provided software diagnostics and support in an enterprise environment.
  • Experience Installing, patching, and maintaining desktop software.
  • Good understanding of Windows & macOS operating systems.
  • basic grasp of basic networking protocols (DNS, DHCP, TCP/IP).
  • Exposure to Microsoft Exchange and/or Office 365.

Please do apply for this role if you feel it is relevant to you or share it with someone who you think may be.

Reference: 1799750710

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