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Senior IT Service Manager

Michael Page Technology

Posted on Nov 21, 2022 by Michael Page Technology

Bradford, Yorkshire, United Kingdom
IT
Immediate Start
£55k - £65k Annual
Full-Time

As a Senior IT Service Manager you will support and drive the service management strategy development, team learning and development, and operational effectiveness for the business areas in scope of the role.

Client Details

Michael Page are delighted to be partnered with a utilities business based in Bradford to support with the recruitment of a Senior IT Service Manager.

Description

What you'll be doing?

As a Senior IT Service Manager you will support and drive the service management strategy development, team learning and development, and operational effectiveness for the business areas in scope of the role.

Key Responsibilities:

  • Building a function primarily around DevSecOps, but that supports agile and waterfall deliveries through transition and into live service.
  • Agree and continually review key levels of service with business functions and areas.
  • Support the prioritisation of defect resolution with the delivery and support functions and suppliers and partners.
  • Be responsible for ensuring effective delivery of IT. services through monitoring and management of partners, suppliers, and internal teams.
  • Ensuring that service delivery, its issues impact, and improvement plans are clearly understood, documented, and communicated appropriately business wide.
  • Drive continual service improvement into all activities and work streams.
  • Own budget for areas of accountability, ensuring services are fully utilised, and continually review to get ultimate value to contracted services.
  • Will manage and build a dynamic and cross functional team responsible for operations, transition and service management aligned with ITIL disciplines.

Profile

Key Skills & Experience:

Essential:

  • Effective communicator.
  • Previous experience supporting transformational change in large organisation.
  • Experience working with DevOps, Waterfall and Agile methodologies, and knowledge of the application development life cycle.
  • Experience of ITIL principles and best practice.
  • Good understanding of technical IT. issues to enable discussions with internal and external technical specialists.
  • Good understanding of infrastructure, applications and data security.

Desirable:

  • ITIL, ISO 20000 Service Management Standard or similar professional qualification is desirable.
  • Experience working in a service management environment or similar, with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
  • You will have advanced stakeholder management, negotiation, and conflict management skills along with the ability to understand complex organisational designs and structures.
  • Experience of working in a combined environment with on premise, hybrid cloud and cloud.

Job Offer

Salary: £55,000 - £65,000 + car allowance + bonus + hybrid (mostly working from home)

Reference: 1799709307

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