Customer Service Advisor
Posted on Feb 2, 2019 by Anonymous
* Customer Service Advisor
* Location: Swindon
* Full time hours - Various shift patterns - Monday to Sunday between 8am-8pm
* Contract: Temp to Perm
* Pay rate: £9.00 per hour
* Immediate start dates available
Our client, Nationwide, is the world's largest building society as well as one of the UK's largest savings providers and a top-three provider of mortgages in the UK.
On behalf of Nationwide, AMS are looking for a Customer Service Advisor for a 12 month contract based in Swindon. But if things go well, it could become a permanent role.
Nationwide aren't like a bank. They're not like other financial services companies. They're a building society. And they're building their 'society' with a sense of community and with a collective belief in the idea that we're all here to help each other. That's what Nationwide are all about and that's what makes them different.
Who we're looking for
If you've got a customer service background in retail, hospitality or a contact centre, if you're a confident communicator and looking to take on a new challenge in an established business, there's really no better place for you. As a Customer Service Advisor at Nationwide, you'll be making their members' lives easier and helping them to make the big decisions for their future.
What you'll be doing
Handling a range of inbound calls, you'll play a pivotal role when it comes to supporting Nationwide's members. But, you'll do more than just communicate; you'll advise, dipping into your empathy, and ability to help members get the right outcome for them.
Why work for Nationwide?
Nationwide is the world's largest building society. But, however large they grow, they will never lose sight of what makes them different: their commitment to their members and to building their society in the right way. Nationwide's goal is to be more than a business. They want to be known as an organisation that is always open, honest and trustworthy, where people are helped, supported and loyal.
The role of a Customer Service Advisor is integral to Nationwide's business, therefore we are looking for candidates who are immediately available and are able to start in assignment quickly.
Unfortunately no holidays can be taken within the first 5 weeks of starting in assignment due to essential training that cannot be missed. Shifts are between 8am - 8pm Monday to Sunday across a 35 hour week. A weekend shift would be a Saturday or Sunday and is rotated on a weekly basis.
We welcome applications from all sections of the community.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources