This Job Vacancy has Expired!

Desktop Support Engineer

Daniel James Resourcing

Posted on Nov 21, 2022 by Daniel James Resourcing

Leyland, Lancashire, United Kingdom
IT
Immediate Start
£28k - £32k Annual
Full-Time
Are you a Desktop Support Engineer looking to work in an enterprise company?

Do you want the opportunity to progress your career and take on more responsibility as soon as you are ready to do so?
Based near Preston, and working for this Global Enterprise with over 100,000+ employees worldwide, we are looking to resource the skills of a talented Desktop Support Engineer on.

This Desktop Support Engineer opportunity is paying between £28,000 - £32,000 per year coupled with a good benefits package.

Purpose of Role
The key purpose of the role is to provide 2nd Line Desktop Support, ensuring the stable operation of the organisation infrastructure to agreed standards; KPIs, SLAs and company policies & procedures. This includes both internal and external customers. The position provides exposure to a broad range of IT related project and activities.

Job Description:
The role holder will function as an Desktop Support Engineer is within the IT Service Desk with an objective that include:

  • Incidents impacting normal production operation - prioritise tickets based on business impact and ensure they are dealt with in a timely manner
  • Requests for departmental moves
  • Accurately and promptly entering Service Requests & Incident details into the Service Desk Call Logging System
  • Investigating the cause and resolution of incidents
  • Be on-call rota for managing Major Incidents including coordinating with L2/L3 teams & external suppliers whilst providing frequent updates to business & end-users
  • Escalating incidents technically and to management as required, prior to SLA's being breached
  • Adherence to all published applicable company policies and procedures
  • Travel to various company locations, nationally as required during the course of provision of technical support Person Specification:

Essential Skills, Knowledge and Experience

  • A thorough knowledge of Microsoft Windows Operating Systems (7, 8 & 10)
  • Active Directory, O365, GPO's and DNS
  • Microsoft Office software
  • MS Active Directory/Exchange
  • Email and AV security products
  • Experience in troubleshooting desktop and laptop hardware issues
  • Experience in troubleshooting TCP/IP network connectivity issues
  • Telephony/VOIP Systems
  • Experience of setting up networked printers
  • iPhones and Android devices
  • ITIL Foundation
  • Previous IT Service Desk experience
  • Strong written and oral communication skills

This is an exceptional opportunity for someone looking for a structured career path in IT within a truly Global business that employs over 100,000+ people worldwide. If this is of interest of you, in the first instance, please reply back to this advert and we will be in touch to discuss the role in greater detail.

Reference: 1799345374

Set up alerts to get notified of new vacancies.

Similar Jobs

Desktop Support Engineer

London, United Kingdom

Annual Salary

Desktop Support Engineer

Chatham, Kent, United Kingdom

£32.5k - £32.5k Annual

Desktop Support Engineer

Antrim, County Antrim, United Kingdom

Annual Salary

Desktop Support Engineer

Antrim, County Antrim, United Kingdom

£200 - £250 Daily

Desktop Support Engineer

London, United Kingdom

£30k - £40k Annual

Desktop Support Engineer

London, United Kingdom

£35k - £40k Annual

Desktop Support Engineer

Oxford, Oxfordshire, United Kingdom

£30k - £40k Annual

Desktop Support Engineer

Marylebone High Street, Greater London, United Kingdom

£28k - £33k Annual

Desktop Support Engineer

Stevenage, Hertfordshire, United Kingdom

Annual Salary

Desktop Support Engineer

Swansea, West Glamorgan, United Kingdom

£25k - £28k Annual