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3rd Line Support Analyst

Proactive Appointments

Posted on Nov 21, 2022 by Proactive Appointments

Manchester, Lancashire, United Kingdom
Immediate Start
£40k - £45k Annual

3rd Line Support Analyst

Our client is urgently looking for an experienced 3rd Line Support Analyst to join their team based in Manchester, on a permanent basis. You will be responsible for building, managing, and maintaining the company infrastructure. The role of the IT Support team is to ensure that their colleagues have the technology they need to do their roles to achieve the business objectives.

You will start the role working on-site. Once you have settled in and are familiar with the role, you will be able to work a hybrid working model.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including Annual Leave, Pension, Cash Plan, Free Car Park, Free Breakfast Selection, Discounted Memberships and Company Activities, as well as many more perks!

3rd Line Support Analyst - Key Skills:

  • At least 2 years' experience in one or more of the specialist areas listed below
  • Recognised and current certification in one or more of the specialist areas listed below
  • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
  • Good communicator on the telephone, through email, and face to face
  • Proven organisational skills
  • Diligent, attention to detail
  • Great team player with the ability to act on your own initiative when required
  • Ability and desire to learn about the systems we support
  • Ability to prioritise your own work loads and manage expectations
  • Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019
  • Active Directory, Power Shell
  • M365
  • Teams
  • SharePoint
  • One Drive for Business
  • Intune Endpoint Manager
  • Cloud based technologies (Azure)
  • Autopilot
  • Hyper V
  • Cisco Meraki Firewalls, Switch and APs
  • VPN, RDP
  • eSet and Mimecast Email Security
  • Mobile Device Security
  • VOIP/SwyxIt
  • MS Teams
  • Mobile devices - Android, iOS, phones and tablets

3rd Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Reference: 1799257870

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