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Customer Service Supervisor

Posted on Nov 20, 2022 by Mcgills

Falkirk, Stirlingshire, United Kingdom
Customer Service
Immediate Start
Annual Salary

Customer Service Supervisor

Following our exciting acquisition of First Scotland East, we re recruiting for a Customer Service Supervisor to join our new customer service team based at our head office in Larbert. This busy role will lead the team s day-to-day activities and provide a high standard of customer service to our passengers.


40 Hours per week this role commences from 9am 5pm Monday to Friday, with rotational Saturday shifts. The annual salary for this role is £25,000.

Person Specification

The successful candidate must have:

  • Previous experience in a supervisory or people manager role.
  • Excellent customer care skills and be willing to go the extra mile for our passengers.
  • The ability to deal effectively and professionally with a broad variety of customer enquiries and complaints.
  • An excellent telephone manner and patience, empathy and understanding.
  • Excellent computer skills Microsoft Excel, Word, and email Outlook packages.


  • Manage the smooth day to day running of the customer service team.
  • Support, motivate and develop the customer service team.
  • Deal with customer complaints handling from receipt to resolution.
  • Collate, resolve, and escalate any blockers raised by the team with relevant stakeholders.
  • Review and report against all performance objectives metrics and communicate this information to internal stakeholders.
  • Liaise with internal departments to improve the customer journey and overall experience.
  • Use customer service data to identify potential areas for improvement, communicating this to internal stakeholders.
  • General administration and any other duties as required.

Further company benefits include free bus travel for you and your spouse/partner.

Candidates wishing to apply please send a cover letter and CV

Reference: 1780067273

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