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L&D Onboarding Event Specialist

Harvey Nash IT Recruitment UK

Posted on Nov 18, 2022 by Harvey Nash IT Recruitment UK

London, United Kingdom
Education
Immediate Start
Annual Salary
Contract/Project

Must be eligible to work and reside within the UK.

12-month contract.

The L&D Onboarding Event Specialist role is to oversee the planning and logistics of onboarding programs and platforms and to facilitate participation in L&D Onboarding events.

The ideal candidate will be a detail-oriented, get-things-done professional who can operationalize processes, work well under pressure, and has a history of providing exceptional customer service. They will exhibit great communication, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.

Job Responsibilities:

  • Lead and manage all day-to-day operations for Onboarding Orientation and other onboarding programs
  • Oversee our team of coordinators executing our Onboarding Orientation program operations
  • Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
  • Develop and ensure standard operating procedures are in place for programs supported by the team globally
  • Work with remote staff effectively and drive consistency of global processes
  • Partner with the L&D Onboarding team, as well as other key client partner and vendor teams to deliver on operational strategy and annual plans
  • Establish standardized program reporting to deliver insights to our Onboarding Orientation program managers
  • Make recommendations on program changes and conduct cost/benefit analysis of potential operational improvements
  • Manage communications and inquiries from managers, leaders, new hires and interns on onboarding communication channels
  • Attend and manage any day of escalations or back-up support for Onboarding Orientation
  • Project manage side projects to help support onboarding growth

Skills:

  • Excellent communication and interpersonal skills
  • Strong time management, attention to detail, and ability to multi-task across concurrent projects is essential
  • Comfortable with public speaking and in a large event atmosphere
  • Ability to work independently and as part of a team in a fast-paced environment
  • Skills with project management
  • Skills with Microsoft and GSuite products

Education/Experience:

  • Bachelor's degree
  • 5+ years of experience in L&D, HR Operations, Business Administration, Marketing or Communications
  • Customer service, communication and cross group collaboration experience
  • Project management and process improvement experience

Preferred Qualifications:

  • Event coordination experience
  • Data analysis experience
  • Project Management (PMP/PMI) certification
  • Salesforce, Workday and LMS experience

Reference: 1797150941

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