This Job Vacancy has Expired!

Helpdesk & Administration Officer

Posted on Nov 18, 2022 by Eclipse I.T. Recruitment

Essex, United Kingdom
Immediate Start
£20k - £25k Annual

Are you looking to kickstart your career in IT?

Have you worked in a busy environment and are able to multitask affectively?

Our clients are looking for a Desktop/Administration Officer to work as part of the ICT Help Desk investigating, resolving and logging issues raised by their user base. Manage hardware both PC and Laptops ensuring that they are secure and abide by business policy.

Key responsibilities:

  • Log and manage help desk calls logged ensuring relevant issues are raised with ICT Team
  • Dealing with and helping users on the phone
  • Diagnosing issues and working with the ICT Team to resolve
  • Managing hardware builds for PC and Laptops making sure that they abide with company policy
  • Logging issues (software/hardware) with suppliers and managing calls
  • Working with suppliers to get the best price and managing orders
  • Working with ICT Systems Administrator helping manage daily system tasks
  • Help ICT Team investigating issues, projects & new technologies
  • Managing Mobile Devices
  • Manage creation of new user accounts
  • May be needed to work out of hours to help with projects or if there are any issues if required
  • Any other delegated tasks as deemed reasonable as assigned by the reporting superior

Minimum Requirements:

  • Microsoft Office
  • Windows Clients
  • Microsoft Windows
  • Microsoft Internet Explorer
  • Anti-Virus & Firewall software
  • Works well either on own and within team
  • Keen to learn new skills and increase knowledge
  • Excellent communication skills both written and verbal
  • Worked in a help desk environment
  • Must have investigative and problem solving skills
  • Experience setting up hardware (PC/Laptops/Printers)
  • Good organisational skills

Reference: 1797129003

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