This Job Vacancy has Expired!

Deskside Support Engineer

Michael Page Technology

Posted on Nov 18, 2022 by Michael Page Technology

Leeds, Yorkshire, United Kingdom
IT
Immediate Start
£23k - £27k Annual
Full-Time

Join a Service Desk team which provides a high quality of IT customer services. This role gives you the opportunity to work for a business with IT progression.

Client Details

Michael Page are partnering with a client who are looking to grow their IT team.

Description

Responsibilities:

  • Deliver customer excellence and adhere to best practice principles
  • Ownership of support ticketsand escalating issues when required
  • Support the major incident management and problem management process as required
  • Efficient and effective delivery of second and third-line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and desk-side training of end users
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Proactively support the investigation of problems and help identify workarounds, fixes and root causes.
  • Implement solutions as agreed with the End User Support Manager and Problem Management Team.
  • Manage user relationships and engage with the Service Delivery Team and third-party providers as required

Profile

Skills:

  • Highly accurate and performance driven and can lead by example
  • Exceptional communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders
  • Customer focused attitude.
  • Strong and demonstrable ability to identify and manage InfoSec, risk and compliance issues
  • Technically skilled Deskside engineer with considerable experience supporting modern desktop environments, Citrix, Azure Desktop, netscaler and end user computing technologies
  • Logical thinker with a clear and structured approach to troubleshooting complex environments
  • Can formally capture and annotate complex processes using tools such as MS Visio
  • Exceptional knowledge of industry standard applications such as the O365 application suite, Active Directory, Exchange, MDM solutions and deployment tools
  • Demonstrable experience with networking and IP telephony
  • ITIL accreditation
  • Formal technical accreditations
  • Project management experience
  • Administration of Airwatch, Insight, SCCM

Job Offer

Salary: £23,000 - £27,000

Reference: 1797084226

Set up alerts to get notified of new vacancies.

Similar Jobs

Deskside Support Engineer

Bristol, Somerset, United Kingdom

£130 - £140 Daily

IT Deskside Support Engineer

Hitchin, Hertfordshire, United Kingdom

£25k - £30k Annual

Deskside Support Engineer

Portsmouth, Hampshire, United Kingdom

£33k - £33k Annual

Deskside Support Engineer

Southampton, Hampshire, United Kingdom

£25k - £26.6k Annual

Deskside Support Engineer

Chester, Cheshire, United Kingdom

£25k - £26.7k Annual

Deskside Support Engineer

Leeds, Yorkshire, United Kingdom

£23k - £27k Annual

IT Deskside Support Engineer

Hitchin, Hertfordshire, United Kingdom

£25k - £30k Annual

Deskside Support Engineer

Portsmouth, Hampshire, United Kingdom

£30k - £33k Annual

Deskside Support Engineer

Shrewsbury, Shropshire, United Kingdom

£130 - £130 Daily

Deskside Support Engineer

Chester, Cheshire, United Kingdom

£25k - £27k Annual