Membership & Visitor Welcome Assistant x 2

Posted on Feb 2, 2019 by NATIONAL TRUST

Ickworth, Suffolk United Kingdom
Call Center & Customer Service
Immediate Start
£8.46 - £8.46 Annual
Full-Time

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it's your role to fundraise, lead tours and ensure that every aspect of our visitor experience, across property, is going to delight our customers.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but it may be necessary for us to alter this pattern from time to time to suit the needs of the business. More information in regards to working pattern will be discussed at interview stage.

Prospective recruitment day 25th February.

What it's like to work here

The team at this Georgian Italianate mansion are planning a major new conservation project which will bring significant changes to the property. We will be looking for committed people to join them, so If you enjoy providing great customer service and would take pride in serving this very special property, the team at Ickworth would love to hear from you.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

You'll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You'll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you'll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Who we're looking for

To be fantastic in this role you'll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
The package

Benefits

Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Reference: 636411990

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