Former Tenant Arrears Advisor

Posted on Feb 2, 2019 by Anonymous

Horsham, Sussex United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £25k Annual
Full-Time
Do you want to work somewhere that puts their customers first? Want to be part of a growing team who work together to get the job done?

New to the industry? No problem!

If you have the skills and the right behaviours we can train you to be successful. If you want to join an organisation that is really going places and you want to be a part of the journey, then why not join us as a Former Tenant Arrears Advisor.

We can offer our Former Tenant Arrears Advisor a salary of circa £25,000 per annum as well as excellent benefits including:

-A comprehensive three week induction training course and ongoing development programme
-23 days holidays plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus!
-A great pension scheme
-The ability to buy extra leave and discount cards
-Flexible working
-Employee referral scheme
-Cash claim-back on medical treatments
-Travel to work loan
-Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

What will I be doing?

As a Former Tenant Arrears Advisor at Southern Housing Group you will be making calls to our former customers to negotiate repayment of money they owe. You will be working in a friendly and fast-paced environment where you will be empowered to make decisions whilst working towards your individual and team's KPIs.

We are always looking for opportunities to continually improve, so as well as an induction programme there are further training opportunities to allow us to provide the best possible service for our customers.

Who are we looking for?

The successful Former Tenant Arrears Advisor will need to be able to independently plan and manage your work, be confident in making decisions and use your own initiative to maximise income.

Being able to develop effective working relationships with third party agencies to ensure they are performing to agreed KPI's will be essential, as well as being confident in producing reports to evidence debt management performance.

You will want to work in a fast paced environment where you will be empowered to make decisions and be able to produce, analyse and present information in a clear transparent way that is easily understood.

About Southern Housing Group

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types, to customers who live in our almost 30,000 properties. With more than 900 colleagues, we're an organisation that's going places.

If you have the skills and experience to become our Former Tenant Arrears Advisor, we want to hear from you. Click APPLY today to review the full role profile!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status

Reference: 636366638

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