Customer Service Representative - Dutch

Posted on Feb 2, 2019 by Anonymous

Watford, Hertfordshire United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £27k Annual
As a Dutch Customer Service Representative you will ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting.

Key Responsibilities

- You will proactively manage customer calls and enquiries and ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.

- Work collaboratively with Sales, Finance and other relevant internal stakeholders

- Be compliant, follow all procedures and policies, complete training on time

How you will succeed

- Good MS Office skills and knowledge of operating SAP

- Accurate and fast data entry skills

- Excellent organisation skills and ownership culture

- Knowledge of general administration processes

- Strong communication skills, both written and verbal

- Strong customer services experience within a fast paced environment

- Experience in a customer facing role, including order processing

- Written and spoken fluency in English and Dutch


- Competitive Salary

- 25 days holiday including extra day for Birthdays

- Onsite parking available with immediate access to Watford Train Station

- As a permanent member of the team we offer Pension matched up to 8%, BUPA cover extending to family & Life Insurance

- Discounts on high street brands

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

Reference: 636366427

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