Korean Customer Service

Posted on Feb 2, 2019 by Anonymous

Glasgow, Lanarkshire United Kingdom
Call Center & Customer Service
Immediate Start
£16k - £16.5k Annual
Contract/Project
One Recruitment Korean Customer Support Representatives on behalf of our well established client based in Glasgow, you will be an ambassador for our brand and your role will be to provide 1st line technical and Customer. You should be calm, technically minded and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible. You will be communicating in Korean and English.

What you'll be doing

* Ensuring customers queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care and professionalism.

* Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.

* Working with your colleagues across the wider customer community to identify any trends in any customer queries.

What we're looking for

* Fluency in Korean and English, particularly reading & writing.

* Previous experience in a customer care role (face to face or contact centre).

* Excellent attention to detail, strong communication and excellent PC typing skills.

* Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team.

Please apply online

Reference: 636366196

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