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Account Handler

Posted on Feb 2, 2019 by Anonymous

Basildon, Essex United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £20k Annual
Full-Time
Our client is a leading sales and hire business. Supplying welfare units & site accommodation across the construction industry. Due to ongoing growth, they are looking for an experienced account handler to join their team.

Roles and Responsibilities:

To manage the account status of existing clients of the business and deliver the correct information regarding the hire, provision and specification of units. The role includes assessing and forecasting demand and receiving information on specific requirements account clients may have.

To deliver a industry leading service to the client as defined by the relevant documentation, the support of hire desk and other departments and ensure the needs of the client are met. To develop and increase turnover with existing clients.

Record Keeping:

* Client Management System

* CAPS

* Client Feedback

* Credit applications

* Extension of hire letters

* Managing Client communication

* Media Pack

* New Quote Report

* Quotes

* Sales Board

* Sales Orders & Job Cards

* Stock sheet

Procedures:

* Manage own portfolio of Group Clients - proposed and actual

* Bring onboard new Clients if existing Clients fall below set target

* To make out going sales calls as required and record on Client Management System

* To manage the process of on/off hire of units

* Ensure that client provides the required documentation from purchase orders, special requirements, delivery and site details and any other information regarding the hire of units

* To generate extension of hire letters through managing Client requirements

* Client Feedback - Receiving where applicable client complaints

* CAPS procedure

* Communication of any Service Charge costs

* Maintain safe working practices in accordance with process risk assessment

* Any general duties required by the business

Our client are accredited 'Investors in People' and are an 'Equal Opportunities Employer

Reference: 636366030