Posted on Feb 2, 2019 by Anonymous
My client are looking for an experienced customer service advisor/Call Handler who will be dealing with customers who wish to apply or renew their garden waste subscription in the Corporate Contact Centre (telephone) and/or in our One Stop Shop (face to face). You will obtain and record information sufficient for service requests to be processed using script based forms. This will include:
•Processing customers subscriptions to the garden waste service
•Booking garden waste sack collections
•Processing change in circumstances, which will include house moves
•To resolve enquiries either by telephone or face to face, update computer records as appropriate and to provide advice on all aspects of the waste and recycling service area
•The ability to use tact and diplomacy to resolve enquiries. This involves the ability to communicate effectively and express complex and technical concepts and procedures in ways that are understandable.
•To liaise with other Council Departments and other external organisations as appropriate, in order to resolve enquiries.
•£9.30 per hour
Please apply as soon as possible or call Olivia on (phone number removed)
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