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Customer Service Team Leader

Posted on Feb 2, 2019 by Anonymous

Bristol, Bristol United Kingdom
Call Center & Customer Service
Immediate Start
£22k - £25k Annual
Full-Time
We are seeking a customer focused and people orientated individual who has a natural ability to manage a team in a positive and proactive manner.

Location: Bristol
Contract: Full time, permanent
Hours: 39 hours - working flexibly between Monday and Friday between the hours of 7:00am and 5.30pm
Salary: Up to £25,000k

The successful candidate will ensure that Customer Service is at the forefront of everything they do. Your team will have key objectives to meet, which centre around accuracy, quality and speed of order processing. You will also build relationships and support their national sales representatives providing timely information when required.

The successful candidate will be charismatic and a great motivator. They will take pride in developing and managing their team. With previous experience of conducting appraisals and giving regular honest feedback with the focus on ensuring great customer results.

Duties include;

Promoting Health & Safety in the workplace
Responsible for all HR issues within the team including: recruitment, development, communication, discipline and absence management
To lead, develop and motivate the team to give team members the best opportunity to perform at their best
To lead by example and demonstrate behaviours expected
To manage performance through the setting and monitoring of key performance indicators and to conduct regular performance reviews
To identify areas for continuous improvement both within the team, department and business
To support your team, supporting problem solving and ensuring resolution to issues that could impact the customer
To produce monthly reports updating team and department results

Person Specification;

Maths & English GCSE at Grade C or above or equivalent (qualification or experience)
Previous work experience in a busy customer service environment
Strong verbal and written communication skills
Proven track record in team management
Experience of performance management - appraisals etc.

This is a permanent, full time role. If you want to be part of a motivated and high performing team, please apply!

Spec Recruitment:

The team at Spec Recruitment are a passionate, dedicated and unique team of experienced recruitment consultants who genuinely love what they do! They aim to make your job search simple and pride themselves on standing out by bringing a personal and unique touch to recruitment. When Spec Recruitment receive your application, they will also consider whether there are other opportunities that may interest you, but feel free to apply for all roles that suit your needs.Please note, Spec Recruitment is acting as an Employment Agency in relation to this vacancy.

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Reference: 636365908