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Customer Relations Specialist - Temp

Posted on Feb 2, 2019 by Anonymous

Redhill, Surrey United Kingdom
Call Center & Customer Service
Immediate Start
£10.8 - £10.8 Hourly
A fantastic opportunity has arisen for a Customer Relations Specialist to join a well established organisation based in Redhill where you will be responsible for handling all complaints and disputes received by the Customer Services department.

This role is an ongoing long term temporary position, working 36.25 hours Monday to Friday.

Your key duties will include:

* Ensuring that all complaints are managed within company policy and comply with FCA regulations and guidelines

* Recording and monitoring all complaints and disputes received, ensuring that service levels and compliance deadlines are met

* Providing an efficient and effective telephone service to customers, identifying customer needs and acting to ensure they are satisfied

* Identifying and analysing opportunities to improve processes, products and systems

You will have previous customer relations and complaint handling experience, well developed communication skills and the ability to prioritise and multitask effectively to meet deadlines. Experience of adhering to internal policies and external regulations is essential as is the ability to work in a fast paced environment and excellent attention to detail.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Reference: 636365673