Customer Service Representative - Dutch

Posted on Feb 2, 2019 by Parkside Recruitment

Watford, Hertfordshire United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time

As a Dutch Customer Service Representative you will ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting.

Key Responsibilities
- You will proactively manage customer calls and enquiries and ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.
- Work collaboratively with Sales, Finance and other relevant internal stakeholders
- Be compliant, follow all procedures and policies, complete training on time

How you will succeed
- Good MS Office skills and knowledge of operating SAP
- Accurate and fast data entry skills
- Excellent organisation skills and ownership culture
- Knowledge of general administration processes
- Strong communication skills, both written and verbal
- Strong customer services experience within a fast paced environment
- Experience in a customer facing role, including order processing
- Written and spoken fluency in English and Dutch

Benefits
- Competitive Salary
- 25 days holiday including extra day for Birthdays
- Onsite parking available with immediate access to Watford Train Station
- As a permanent member of the team we offer Pension matched up to 8%, BUPA cover extending to family & Life Insurance
- Discounts on high street brands

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Reference: 636359144

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