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Help to Claim Advisers

Posted on Feb 2, 2019 by Citizens Advice Sefton

Bootle, Lancashire United Kingdom
Health Care
30 Jan 2019
Annual Salary
Contract/Project
Help to Claim Adviser (2 posts)

Full time, 35 hours per week and Part time, 21 hours per week

Employer pension contribution of 7%

Fixed term contract to 31st March 2020

Citizens Advice is set to deliver a new service called "Universal Support: Help to Claim" which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for advisers with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You'll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Closing date for applications: 5pm 21st February 2019

Interview date: 26th February 2019

For more details and an application pack please visit our website via the Apply button.

Reference: 636302742