Customer Service Representative - Choice Auto Rental

Posted on Feb 2, 2019 by Walser Automotive Group

Minnesota, MN
Immediate Start
Annual Salary
Choice Auto Rental - Customer Service Representative

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don't follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That's because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time-that's what drives us. That's the Walser Way.

Job duties will include but not limited to:

* Assist in the training and development of all branch locations' employees, including ancillary products, insurance replacement and retail business

* Identify and suggest improvements with branch consistencies

* Proficient knowledge of all electronic processes including insurance authorizations, extensions, reservations, closing of contracts and bill-outs

* Float between branches to give support where needed

* Assist Branch Managers with accounts receivable, vehicle maintenance and other tasks

* Accurate entry of rental contract information

* Ensure a positive customer experience by effective management of rental process to include qualifying the renter, accurately completing contracts and ensuring a positive experience from beginning to end

* Drive rental vehicles to our customers, collision centers, and insurance companies

* Provide customers with expert advice on equipment selection, operation and maintenance

* Answer customer calls and concerns

* Provide assistance to customers with efficient and professional etiquette

* Communicate all relevant customer feedback to Branch Manager in order to facilitate on-going changes in our service and prices to drive continuous improvement for our business

* Support and service accounts (body shops, dealerships, etc.) by delivering cars and positively representing the company to customers of the accounts

* Clean and service vehicles to current quality standards to ensure high levels of customer satisfaction

* Protect company assets by adhering to company policies and procedures

* Work with a positive attitude to enhance company's market presence and interoffice atmosphere

* Effectively manage time to assure all company goals and rental deliveries are completed on time

* Assist in meeting/exceeding ancillary goals

* Embrace and exhibit CORE values

* All other duties, tasks and/or projects as assigned

Minimum Requirements:

* Previous customer service experience very helpful

* Proven time management skills: the ability to organize and manage multiple priorities

* Proficient computer skills

* Positive and energetic personality

* Ability to solve practical problems and deal with a variety of concrete variables

* Excellent interpersonal and communication skills

* Excellent attention to detail

* High performance teams and a strong team player

* Ability to follow directions and read road maps

* Must have a valid driver's license with an acceptable driving record

Reference: 636230795

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