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Clinic Manager

Posted on Feb 2, 2019 by Hopebridge, LLC

Louisville, KY 40229
Admin & Secretarial
Immediate Start
Annual Salary

The Clinic Manager will be responsible and accountable for leading and managing the clinic. The manager is instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff.


Leadership: Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.

o Helps establish/implement goals, objectives, policies, procedures, and

o systems for the clinic

o Monitors and controls clinic expenditures within approved budget

o Determines system for interdepartmental functions in keeping with clinic systems and communicates it to staff

o Monitors effectiveness.

o Provides clinic manager reports and provides consultation as needed

o Fosters the goals of teambuilding with clinic staff

o Demonstrates appropriate delegation and coordination of tasks and duties in the operations of clinic, using appropriate organizational/priority setting skills

o Establishes a system of communication to coordinate activities/functions.

o Assigns responsibility for intradepartmental function.

o Develops the leadership skills of staff through delegation of responsibility.

o Empowers staff to achieve their best professionally and guides them through creative problem solving.

Budget and Supplies: Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.

o Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided

o Fosters teamwork within clinic, as well as system wide

o Administers clinic's patient complaint policy and takes appropriate action

o Assists in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services.

o Utilizes the purchasing system appropriately

o Demonstrates working knowledge of the practice management system.

o Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement

o Reviews and updates forms used within the clinic and standardizes when possible

o Reconciles petty cash with cash paid receipts, follows policy with respect to petty cash

o Ensures total accounts receivable at less than 60 days of average monthly charges

o Determines best approach to dealing with commercial insurance plans and over the counter collections for those plans as well as self-pay patients

Legal Issues: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all patient and employees.

o Maintains a system of confidentiality according to Hopebridges policies and procedures

o Develops and implements policies and procedures to meet state and federal regulations

o Assures compliance with corporate compliance policies

Responsibility/Accountability: Develops standards and provides systems to monitor and evaluate clinic functions and assumes responsibility for designing methods to improve functions.

o Implements system to document and communicate standards which includes Hopebridges policies, procedures and protocol

o Documents and reports to, Clinical Director of Hopebridge:

  • Incident (patient, therapist, employee, guests) within 24 hours
  • Quality Assessment and Improvement Activities. (as required by Hopebridge)
  • Employee competence through performance evaluation (maintains notes regarding performance quarterly to assist with annual evaluation on anniversary date)
  • Project Activity (per project as determined)

Working Relationships: Identifies and understands patients of the pediatric clinic.

o Assists Clinical Director with the development activities associated with building a successful pediatrics outpatient clinic

o Assists Clinical Director in the implementation of Hopebridges policies and procedures

o Identifies and maintains a professional working relationship with all internal and external customers

o Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided

o Fosters teamwork within clinic, as well as system wide

o Administers clinic's patient complaint policy and takes appropriate action

Problem Solving/Decision Making: Practices effective problem identification and resolution skills as a method of sound decision making.

o Submits budget analysis quarterly to Controller

o Tracks lost or delayed orders for supplies and materials

o Accesses data to effectively manage clinic operations by utilizing quality improvement tools

o Utilizes policies and good judgment to establish limits in autonomous decision making

o Identifies problems which interfere with practice and develops an action plan for resolution

o Consults with/reports to Clinical Director when appropriate

Communication: Determines and demonstrates effective communication methods and defines appropriate lines of authority for the clinic in keeping with administrative structure

o Uses all methods of communication to disseminate information to staff in a timely manner

o Utilizes formal lines of communication to promote problem solving and decision making and to communicate results according to communications plan

o Functions as a liaison within multiple discipline programs within clinic

o Conducts regular staff meetings

Technical: Demonstrates appropriate competency in selected skills which are pertinent to areas of responsibility.

o Reports medical as well as clerical equipment problems and/or arranges for service as needed

o Assures answering machine and/or answering service is activated when appropriate and ensures it is working

Teaching Others/Self Development: Complies with the System for ongoing competency maintenance and develops a self-assessment plan to maintain personal competency.

o Coordinates Hopebridges clinic-specific orientation for staff.

o Promotes opportunities for individual continuing education within budget.

o Performs therapist clinic orientation

o Maintains management competence and knowledge of trends in clinical practice to include changes in industry patient care standards and evaluation of same

o Attends all scheduled clinic manager meetings

Goals: Defines and implements annual therapist clinic goals in keeping with Hopebridges mission, vision and strategic plan.


• Bachelors Degree in Healthcare Administration, Business, or related field (Masters Degree preferred)

• 2-3 years of program management experience in clinical setting preferred

• Knowledge of standard office machinery including computer systems and applications

• Knowledge required of ICD-9 and CPT coding and how it affects reimbursement from third-party payers

• Previous medical billing experience in managed care setting preferred

• Must be capable of obtaining and maintaining a CPR/First Aid Certification

• Must have excellent communication skills, both written and verbal

Hopebridge is an Equal Opportunity Employer.

Reference: 636188464

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