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Contact Centre Team Manager

Posted on Feb 1, 2019 by First Data Corp

Basildon, Essex United Kingdom
Call Center & Customer Service
Immediate Start
£32k - £32k Annual
Full-Time

Have you got January blues?

Are you looking for the next best thing in your Career?

Let 2019 be your year…

We are recruiting for Team Managers to join our business in a great time of growth. You will be leading a team of between 10-25 agents to success by ensuring that that they deliver exceptional customer service.

Why should I join?

We offer an extremely competitive salary as well as a host of wellbeing and healthcare benefits, such as:

The headlines:

  • Employer pension contribution of up to 7.5%
  • Private Healthcare
  • 25 days annual leave plus Bank Holiday's, which rises with service
  • Life Insurance of up to 5x your salary
  • Funding to take externally recognised courses and study degrees or masters

Additional benefits such as: service awards, discounts at local restaurants, flu vaccine vouchers, onsite gym and discounts at local gyms and a cycle to work scheme.

What will I do in the role?

You will be managing the day to day management of the Contact Centre. Responsible for a team of approx. 10-25 contact centre agents and your daily responsibility will be Coaching, Monitoring, Performance feedback (1 to 1's), Motivating with a big focus on quality and productivity

As a Team Manager you will manage team performance and motivate your team to drive results.

What do I need?

  • Strong proven management experience, managing and developing a team of direct reports
  • Experience of working with KPIs/SLAs
  • Outstanding verbal and written communications skills - ability to communicate with diverse groups of people
  • Dynamic and enthusiastic personality with a desire to succeed


Who is First Data?

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year.

First Data is a family friendly employer, committed to fostering an environment of diversity and inclusivity. We welcome conversations with all applicants about how we can help you progress your career at First Data.

Reference: 635485152