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Dynamics D365 Finance Consultant/Support Analyst

Networkers

Posted on Nov 7, 2022 by Networkers

London, United Kingdom
IT
Immediate Start
£60k - £65k Annual
Full-Time

The hours: 9.00am - 5.30pm (Monday to Friday) 1 per week day onsite

Job Description
Maintain and support Dynamics D365 Finance & Operations.
Investigate and resolve Incidents and Problems relating to the Dynamics 365 F&O and all related systems integrated to the Financial Systems as required.
Communicate and trouble-shoot Incidents and Problems alongside third party providers where required, in a timely and professional manner through to root cause analysis and resolution.
Provide support to internal users across multiple global entities.
Ensure support calls are logged and the resolution is documented on the support site.
Work on investigating and providing resolutions to internal users and effectively manage and prioritise these using the support systems.
Proactively provide information to users on the progress of outstanding support calls.
Take ownership of user problems and be proactive when dealing with the issues.
Redirect or escalate support requests to the appropriate member of staff or to third party support team.
Test and verify any changes and modifications made on the system.
Assist with the interim and year end audits.
Create and Maintain User Manuals and Documentation.
Liaise and collaborate with internal local and offshore IT team to resolve issues.
Ability to work independently as well as in a team.
Ability to identify and communicate opportunities to enhance the systems & workflows and lead implementation approved proposals.

Skills Required
Must have experience working with Microsoft Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration).
A proven 5 year minimum track record of 1st to 3rd line support on D365 F&O and integration to other systems.
Experience with Microsoft cloud technologies including Azure Portal, MS life cycle Services (LCS) Power Platform and DevOps.
Knowledge of Accounting Processes.
Coordinate the production and development environments to support new code development and testing within the Dynamics D365 F&O position.
Experience in problem solving, analysis and support - working autonomously or within a team.
Strong written and verbal communications skills.
Proven ability to pick up new concepts and technologies.
Experience in Dynamics ISVs and working with third party support teams is desirable.
Creation of User Manuals incorporating screen shots and diagrams.
1 year minimum experience as technical lead in systems development or design is required.
Good understanding of Testing and the Testing cycle.
Good English Verbal and written communication skills.
Basic SQL skills required.

Reference: 1784504326

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