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Lead Product Designer - B2C/Customer Onboarding

Tria Recruitment

Posted on Nov 7, 2022 by Tria Recruitment

London, United Kingdom
Immediate Start
£80k - £90k Annual

Lead Product Designer (UX/UI) - B2C/Customer onboarding - £80k - £90k & Bonus & Benefits

Central London with flexible Hybrid working

We're on the lookout for an ambitious Lead Product Designer to join a newly created product team as their first Product Designer. As the first Product Designer within the organisation we're looking for someone who has previously set up a product design process and have their own tried and tested product design approach.

This is a brand-new role within the company and you'll be instrumental in playing a lead role in conceptualising and implementing innovative ideas that have the user in mind at every stage of development who can bring the voice of the customer to the table.

We're looking for a self-starter with strong leadership skills who will be the 'voice of the customer' who is passionate about Product Design and obsessed about the customer. You'll define how customers interact with the platform (both web platforms and apps) and portray how to best incorporate the wants and needs of their customers.

Due to industry regulations and cusomer varification checks required the platform has quite a complex customer onboarding process which they're looking to make a more slick and smooth process. This person will play a lead role in redesinging the user journey and user flow so any experience of working on similar customer onboarding solutions eg, gambling/casios/trading platforms is highly desirable.

Key areas of focus:

  • Delivering business value by centering the full product development life cycle around process improvement, user research and user-centred design
  • Supporting the process of identifying and prioritising opportunities for new products or features.
  • Driving product design and positioning of products/features against our marketing, customer, and business goals
  • Eliciting design requirements based on customer & market understanding and broader stakeholder insights
  • Leading the company's understanding on product customers and users to drive feedback into our product development process
  • Driving experience design activities to improve user interfaces and task flows through wire-framing, prototyping and ideation workshops
  • Performing user research through qualitative enquiry, quantitative data analysis and user testing to capture user goals, needs and expectations
  • Creating and communicating product designs, requirements and decisions to stakeholders from product strategy to implementation stages

What we're looking for:

  • An Insatiable drive to get stuff done and make things better
  • Experience in the design and launch of app and web-based products
  • UI and UX experience across all stages of product development from early concept design to finalised designs using different techniques, including wireframes and prototypes to communicate product design process
  • Experience conducting user interviews to collect customer feedback in order to drive design decisions
  • Conducting design reviews of competitors' products
  • Experience working with agile product and development teams; using storytelling and positioning to connect strategy and vision with day-to-day practicality
  • Experience using product analytics tools, such as Google Analytics, Mixpanel or Amplitude
  • A love of designing simplicity for the customer, no matter how complex the product

Nice to have:

  • Experience in designing B2C products
  • Creating/managing a design system
  • Experience with A|B testing tools like Google Optimize 360 or Optimizely
  • Experience using design research tools like Hotjar, Full Story or Crazy Egg

We are pleased to be able to offer a strong starting salary coupled with a fantastic benefits package and a very lovely office culture and sensible hybrid working set up.

If you would like to have an informal chat about this one please reach out with your latest CV

Reference: 1784453591

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