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German Speaking Customer Service Advisor

Posted on Jan 31, 2019 by Anonymous

Chadderton, Lancashire United Kingdom
Call Center & Customer Service
Immediate Start
£8.93 - £9.93 Hourly
A leader in delivering worldwide solutions to the biggest brands is looking to recruit new talent to join their busy customer care team. If you are passionate about delivering excellent service and want to join a fast growing company with plenty of opportunity, this is the job for you!

We are looking for advisors to join our vibrant contact centre and deliver the highest level of service while representing our client's prestigious brands.

On a daily basis this will involve working with a talented and established team to field inbound calls, identifying customer needs, making recommendations and updating our customers. Working in an efficient and dynamic contact centre you will be responsible for:

* Acting as a first point for telephone and e-mail contact and taking a proactive approach to the resolution of queries in Both **German and English**
* Ensure service of the highest quality is provided to customers
* Identify issues and work with business to improve processes
* Maximising service through effective resolution of calls and emails
* Ensuring all duties are carried out in accordance with company and client requirements
* Demonstrate a professional telephone manner and possess the ability and organisational skills to ensure that all enquiries are handled efficiently and courteously.
* "Go the extra mile" and full commitment to providing excellent customer service
* Identify issues and work with business to improve processes
* Consistently demonstrate behaviours which reflect the Company Ethos and act as a role model at all times

The successful candidates will:

* Have excellent communication skills in **English and German** .
* Be well organized with good time management
* Be able to multi task in a fast paced environment
* Be enthusiastic, self-motivated and proactive
* Have a good knowledge of Microsoft Office (Word/Excel/Outlook)
* Must have excellent English, German, Maths and keyboard skills
* Friendly and polite with experience in dealing with internal and external customers
* Customer focused
* Flexible and adaptable
* Team Player

With fantastic career opportunities in customer service this is a genuinely unmissable opportunity to join an innovative brand that prides itself on delivering the highest level of service to consumers and clients.

40 hours per week


Reference: 635402659