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Senior HR Assistant - Experienced Hire On boarding

Posted on Jan 31, 2019 by Anonymous

Watford, Hertfordshire United Kingdom
Accountancy
Immediate Start
£24k - £26.5k Annual
Contract/Project
My client, a global giant within the professional service industry, is looking for a HR Assistant - Client Screening to join there team in Watford, on a 6 month FTC.

Role and Responsibilities

The role has the following key responsibilities:

* Allocate all tasks from ServiceNow to the team taking into account capability, workload and resource. Monitoring tasks throughout the day to ensure Service Level Agreements (SLA) are met
* As a Subject Matter Expert you will have in-depth knowledge of the onboarding process and relevant polices, advising on complex queries accurately and within SLA, escalating where appropriate to the Team Leader
* You will be the first point of escalation for the team and answering the HR Assistant's queries. You will ensure complaints and escalations are dealt with in a timely manner, resolving and identifying satisfactory solutions for our clients. You will hold difficult conversations with stakeholders and your team members where necessary
* Carrying out the onboarding process for any HR or Partner joiners, providing an excellent level of service to all stakeholders by offering proactive and timely updates, and keeping to all internal Service Level Agreements
* Take responsibility for ad hoc project work such as TUPEs and acquisitions. In addition, you may be asked to lead or support on wider ad hoc People Operations projects and tasks from time to time and you will be expected to work on this alongside your normal workload
* Conduct training and induction for all new joiners into the team as well as identifying training needs, providing ad hoc training as and when required. Sharing knowledge and experience proactively across the team. You will maintain process documents ensuring these are up to date and fit for purpose
* Carrying out 2nd line checks on all of the onboarding activities completed by your team, whilst ensuring any errors are captured and the whole team upskilled where necessary
* You will be expected to be accountable and proactive, designing and driving solutions to improve customer service, operational efficiency and processes. Having the ability to take a logical, systematic, coherent approach to issues, thinking outside of the box and weighing up all the options available to make an informed decision
* Building relationships with other People Operations teams, and encourage the team to do so as well, ensuring we are working together as an effective Shared Service Centre. You will be an advocate for change across People Operations
* Taking personal responsibility to adhere to our ISO standards

Experience, Qualification and Skills

The successful candidate is likely to have/be able to demonstrate:

* An ability to build relationships and communicate with people at all levels;
* High levels of resilience, with experience of working in a highly pressurised client centric environment;
* Excellent attention to detail;
* Excellent communicator - written and verbal;
* The ability to influence and confidently negotiate at all levels;
* Good organisational, literacy and numeracy skills;
* The ability to prioritise workloads under a high pressure, autonomous environment;

Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP or equivalent HR system

If you feel you fit the above criteria, please apply today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Reference: 635401514