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IT Supplier Relationship Manager

Posted on Jan 31, 2019 by Hays CB

London, London United Kingdom
29 Jan 2019
Annual Salary

Are you a passionate and strategic Supplier Relationship Manager looking for a new challenging role within a unique and transforming environment?

The City of London Corporation is a unique, dynamic and diverse organisation that looks after the City on behalf of all who live, work and visit. With a long history and a very special role, the City of London has a wide remit that goes beyond that of an ordinary local authority.

As part of this transforming organisation, the Information Technology department is now looking for an experienced Supplier Relationship Manager to join their team and be responsible for the management of all IT contracts across the Corporation and the City of London Police.

Job responsibilities

In this pivotal role, you will be the senior point of contact for all IT Supplier Relationships. Working closely with the Service Delivery and City Procurement teams to develop, implement and maintain a forward plan of contract renewals and ultimately ensure that our approach to procuring new and existing services is innovative and always obtains the best value from the market.

By building strong and strategic partnerships with our suppliers, you will ensure that structured management is in place and suppliers are appropriately engaged and monitor their performance in relation to key performance indicators and delivery of services and change.

In this key role, you will manage contracts up to £40 million in value with a particular focus on building and maintaining a Strategic Partnership with the Corporation and Police managed service supplier.

Core skills

  • Education to degree level or equivalent relevant experience
  • ITIL qualified and experience of working in an ITIL based environment
  • Proven experience of managing complex managed service, licensing & support contracts and the management of procurement processes within an IT division across a range of Network, Application, Infrastructure, telephony and managed services.
  • Experience of managing large budgets and contracts within a complex environment
  • High level understanding of technology and a strong understanding of how technology can be used in order to achieve desired outcomes, support processes and practices.
  • Substantial experience of technology suppliers and the IT industry and the ability to maximise supplier relationship opportunities and achieve best value and services
  • Very good knowledge of the procurement lifecycle, relevant legislation, EU procurement directive and policies relating to public sector purchasing and procurement
  • Strong experience of supplier relationships management and organisation reputation management within a complex environment
  • Proven experience of acquiring goods and services to support delivery or projects and ITS strategy with the ability to identify innovative solutions to meet customer/organisational requirements
  • Experience of working within Public Sector would be desirable but not essential


  • You will be a confident, self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relations across IT and non IT departments
  • High level, proven inter-personal and communication skills are essential, as is the ability to lead and mentor others.
  • Ability to deal with and manage conflict whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation

As an employer of choice, City of London Corporation offers an extensive benefits package including:

28 days annual leave plus bank holidays

Local Government Pension

If you do not wish to join the Scheme you must make a formal declaration stating you wish to opt out. You may contact the Pensions Office directly should you have any queries relating to the Local Government Pension scheme and your entitlements under this scheme.

Continuous Service

If you join the City of London Corporation without a break in service (subject to certain exceptions) from another body covered by the Redundancy Payments (Local Government) (Modification) Order 1999, your service with that institution will count for the purpose of continuous service. The amount of continuous service which you have will affect your entitlement to certain contractual benefits; for example, annual leave, sick leave and maternity leave. A full explanation of Continuous Service is contained within the Employee Handbook.

Learning and Employee Development

The City of London provides for financial support and time off for staff to study for appropriate qualifications which relate to their duties or undertaking professional skills update training. There is also an in house programme covering more general training needs.

Employee Volunteering Programme

Through its partnership and regeneration work, the City of London aims to contribute to the social and economic regeneration of the seven boroughs bordering the City: Camden, Hackney, Islington, Lambeth, Tower Hamlets and Westminster. These boroughs contain some of the most deprived neighbourhoods in the country.

The Employee Volunteering Programme

Established in 2002 allows staff to volunteer their time, skills, knowledge and expertise to benefit local residents whilst developing their own professional skills. All staff are given the opportunity, subject to line management agreement, to take 2 days of volunteering leave per year to enable them to do this.

This role is being exclusively managed by Hays Specialist Recruitment for further information or enquiries please contact Lee Harrington on

Advert Close Date: Tuesday 10th February 2019, first stage interviews will be held on Friday 15th February 2019

Reference: 635343767