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Training Manager #79325

Posted on Jan 31, 2019 by New York Life Insurance Company

Tampa, FL 33601
29 Jan 2019
Annual Salary

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation . It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of .

The Sales and Service Center Training Manager is a visionary who will assess current needs and capabilities and develop a roadmap to a high functioning future state training program for SSC's evolving needs. Duties include, but are not limited to:
Develop and execute a training lifecycle for a coordinated progression from onboarding training through up-skilling, cross training and recursive training.
Develop and manage instructional designs for technical, soft-skills, and analytical training modules including instructor led, on-line and one-on-one settings.
Develop and deliver technical, product, sales, and soft skills training that meets the needs of all learners.
Assist managers with initial skill assessment and skills development of their employees.
Maintain knowledge of all technical requirements and changes concerning inbound and outbound Sales and Service Center programs.
Maintain an in-depth understanding of compliance/legal interpretations of all state laws and how those laws affect Sales and Service Center procedures.
Support training staff in varied training development and delivery, as well as in personal and professional development.
Work with managers on development of special training course contents and with transitioning classes to the floor.
Design and improve resource materials for departments across NYL Direct as needed.
Track and maintain training classes in the learning management system.
Perform Monthly/Quarterly Progress and Accomplishment Reports.


  • Bachelor's degree
  • At least five years training design and delivery experience
  • Experienced in Instructional Design, Remote Learning and CBT development.
  • Comprehensive knowledge of Life Insurance policy/contract provisions and related laws, regulations, tax requirements, accounting and company procedures
  • Command of Internet / Intranet Delivery tools and learning management systems.
  • Certification in Facilitation of Management Training and Certified Professional in Learning and Performance a plus
  • Call center application proficiency desired


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Training Manager #79325

Reference: 635296212