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Customer Support Agent

Posted on Jan 31, 2019 by Anonymous

Saffron Walden, Essex United Kingdom
Call Center & Customer Service
Immediate Start
£15.5k - £15.5k Annual
Full-Time
Are you looking for a fresh start in 2019?

Are you looking for a new opportunity in Customer Service to start almost immediately?

If so we have a wonderful opportunity with our client based in Saffron Walden seeking a full time, permanent Customer Service Agent.

This is a great opportunity to work in a creative and proactive team environment where fun and laughter is just part of the daily role.

The role is a 37.5 working hour week, between the hours of 8:30am and 6pm and Monday-Friday.

The ideal candidate:
•An excellent, positive and enthusiastic attitude towards Customer Service
•Good accuracy and attention to detail
•Excellent time management and organisation skills
•Ability to work in a team environment
•Ability to prioritise work load and multi task in a busy environment
•Excellent written skills
•Right first time attitude

The key duties include;

•Corresponding with customers by email, live web chat and telephone
•Ensuring incoming customers contacts are replied to within the set KPI's
•Liaising with experience providers on behalf of the customer and confirming arrangements with customers in a timely fashion
•Advising customers with regards to purchasing, exchanging and extending their gift experiences.
•Dealing with any customer service issues appropriately including escalation to a Supervisor

In return our client offers a basic salary of £15500 per annum, plus quarterly bonuses up to £525 per quarter. Our client supports ongoing development and this is a company where progression is encouraged.

Ideally you will be able to start on or around the 15th January, and be flexible to interview week commencing 7th January.

For more information apply today for a swift response

Reference: 635257838