Customer Account Agent
Posted on Jan 31, 2019 by Anonymous
Plus Annual Salary Reviews, Monthly Discretionary Incentive, 22 days holiday per year (rising by 1 day per year to a max of 27 days), Free Parking, Pension Scheme plus many more
As a Customer Account Agent you will be working as part of our highly specialised Collections
department, providing telephony support to customers who have missed their monthly credit card
instalment with the aim of taking a payment to bring their card up to date. This is called rehabilitation -
we offer a range of options to help customers do this, to enable them to use their card as normal.
All of our new Customer Account Agents receive full training when they join us and enrol in an on-going
training scheme thereafter, to ensure they are fully competent and ready to offer the best service to our
customers as possible.
What are we looking for?
* Self-motivated individuals, able to make an immediate impact on our business by building
rapport with customers and demonstrating excellent communication skills.
* People who pay strong attention to detail and have the ability to remain calm, positive and
enthusiastic - even during busy periods
* The ability to demonstrate a flexible attitude to work and changing demands
* People who are driven by the achievement of personal and team goals and thrive in a target
* Candidates who have achieved Grade C and above in GCSE (or equivalent) English and Maths
* 22 days paid holiday + bank holidays
* Pension Scheme
* Monthly Incentive Scheme
* Yearly salary reviews
* Share Save plan
* Childcare Vouchers
The team work shifts between the hours of 8am - 8pm Monday - Thursday and 8am - 6pm on a Friday.
You will also be required to work every other Saturday from 8am - 2pm and one Sunday a month from
Please note that the intake for this role starts on Monday 4th February, so candidates applying
for this role need to be available to start on this date.
We welcome applications from every area of the community, regardless of age, gender, race, nationality,
colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated
fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that
everything we do as a company should benefit our customers.
Please note: Should we wish to progress your application we will contact you within four weeks of your
application. If you do not hear from us within four weeks, unfortunately, your application has been
On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us