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Customer Account Agent

Posted on Jan 31, 2019 by Anonymous

Chatham, Kent United Kingdom
Call Center & Customer Service
Immediate Start
£17.5k - £19k Annual
Customer Account Agent

Plus Annual Salary Reviews, Monthly Discretionary Incentive, 22 days holiday per year (rising by 1 day per year to a max of 27 days), Free Parking, Pension Scheme plus many more

As a Customer Account Agent you will be working as part of our highly specialised Collections

department, providing telephony support to customers who have missed their monthly credit card

instalment with the aim of taking a payment to bring their card up to date. This is called rehabilitation -

we offer a range of options to help customers do this, to enable them to use their card as normal.

All of our new Customer Account Agents receive full training when they join us and enrol in an on-going

training scheme thereafter, to ensure they are fully competent and ready to offer the best service to our

customers as possible.

What are we looking for?

* Self-motivated individuals, able to make an immediate impact on our business by building

rapport with customers and demonstrating excellent communication skills.

* People who pay strong attention to detail and have the ability to remain calm, positive and

enthusiastic - even during busy periods

* The ability to demonstrate a flexible attitude to work and changing demands

* People who are driven by the achievement of personal and team goals and thrive in a target

focused environment

* Candidates who have achieved Grade C and above in GCSE (or equivalent) English and Maths

Additional Benefits:

* 22 days paid holiday + bank holidays

* Pension Scheme

* Monthly Incentive Scheme

* Yearly salary reviews

* Share Save plan

* Childcare Vouchers

The team work shifts between the hours of 8am - 8pm Monday - Thursday and 8am - 6pm on a Friday.

You will also be required to work every other Saturday from 8am - 2pm and one Sunday a month from


Please note that the intake for this role starts on Monday 4th February, so candidates applying

for this role need to be available to start on this date.

We welcome applications from every area of the community, regardless of age, gender, race, nationality,

colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated

fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that

everything we do as a company should benefit our customers.

Please note: Should we wish to progress your application we will contact you within four weeks of your

application. If you do not hear from us within four weeks, unfortunately, your application has been


On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us

Reference: 635257448

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