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Marketing Operations Manager

Posted on Jan 31, 2019 by Stopgap

London, London United Kingdom
28 Jan 2019
Annual Salary

One of the world's oldest private banks want a guardian of all business as usual customer communication collateral.

Marketing Operations Manager - £45,000-£50,000 - London

One of the world's oldest private banks, founded over 300 years ago, with headquarters in London and over 400 employees.

Guardian of all business as usual customer communication collateral that comes to the marketing team, including: customer forms; terms and conditions for all products; customer service communication letters for opening; closing, customer relationship service letters and collateral needed.
To instil strong processes with the businesses to ensure accurate briefing and efficient workings for all amendments and changes and creations to such communications.
To identify, recommend and then hopefully embed a digital document management system, for version control and maintenance to keep key documents with regulatory or rates 'live' and easily updated.
To put in place efficient processes by which customer communications can be maintained and version controlled.
To vastly improve all the bank's collateral operations - both from an efficiency of operations perspective, governance and content quality perspective.
To educate and bring strong marketing know-how to the business.

Strong experience in studio operational management in a regulated business
Understanding of key regulatory requirements, ideally Financial Services experience
Demonstrable experience in customer experience journey mapping and how communications can enhance this
People management - stakeholders within a business as well as studio management
Understanding of the value of accurate and clear briefs
Great attention to detail

If this sounds like you, apply now!

Marketing Operations Manager - £45,000-£50,000 - London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

Reference: 634765079