Senior Manager, Global Outsourcing Control Team - Third Party Program
Posted on Jan 31, 2019 by Morgan Stanley USA
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The Global Outsourcing Control (GOC) Team is part of the Third Party Program Management group within Reengineering and Expense Management (REM), which is part of the Finance Division. The GOC Team manages the outsourcing control process for the Firm. This process was developed to obtain clearance for Business Units (BUs) seeking to outsource support of functions to Morgan Stanley's Global In-house Centers (GICs) and to third party suppliers.
This team is responsible for assisting all BUs with tracking the completion of proposed outsourcing engagements, which includes internal client training and support, documenting the outsourcing proposal and supervision in an Intake Form, tracking completion of outsourcing governance and regulatory requirements, tracking/management of process until closure. The team is also responsible for process improvements, metrics gathering and reporting, and system management. Relationship building with key internal stakeholders, especially across the Legal and Compliance Division, and BU interaction, as well as good follow through, are key to ensuring a successful transition and completion of each engagement.
Role: Senior Manager, Global Outsourcing Control (GOC) team
Location: New York, New York
Supervisor: The Senior Manager will report to an Executive Director within Third Party Program Management
Scope: The Senior Manager will be responsible for day-to-day Global Outsourcing Control (GOC) Team Activities
The role will be responsible for maintaining various day-to-day activities in the Global Outsourcing Control (GOC) team. The job holder will work on all aspects of the GOC team providing support to Morgan Stanley's various business units and support functions to ensure that the organization acts in compliance with the firm's GOC program.
Specific responsibilities include:
- Workflow management of a global team
- Participate in GOC forums with senior management and key stakeholders to ensure transparency of issues and to discuss strategy and process improvement
- Develop a strong understanding of regulatory requirements, as they relate to outsourcing, and how the Firm must meet those requirements
- Identify efficiency gains and drive Process Reengineering
- Build and maintain relationships across the firm with supporting functions, including Operations, Finance, HR, Corporate Services, Legal & Compliance, Technology, and other internal BUs, and leverage these relationships to resolve issues in order to ensure seamless and timely completion of their engagements
- Show strong emphasis towards data integrity to track and report progress of each engagement under management, to plan appropriately while ensuring risks and issues are identified, escalated and resolved
- Shepherd sensitive Intake Forms through the multiple project phases and ensuring the agreed Service Level Agreements (SLAs) and go live deadlines are met
- Work with Corporate Services to plan the timing and execution of workforce and location strategy moves in regards to the outsourcing governance and regulatory requirements and other GOC deliverables
- Provide project management support for the entire lifecycle of an engagement, to ensure that all project related deliverables are met (i.e., completion of calls, governance and regulatory requirements, clearance and acknowledgments from control groups, including Compliance, Tax, Legal, BU, etc.), including project status reporting.
The successful candidate will have experience in Third Party Program Management and Outsourcing. More specifically, qualifications ought to include:
- 3+ years' experience in outsourcing and third party program management in a fast-paced multi-national or global company with a demonstrated ability to meet goals and deadlines
- Demonstrated ability to think strategically and act as a thought partner with teammates, senior leadership, and key stakeholders is critically important
- Exceptional project management/team leadership skills evidenced by a track record of success leading engagements or other problem-solving initiatives requiring coordination of cross-function team members with varied backgrounds and skills
- Knowledgeable of outsourcing management, methodologies and processes
- Excellent communication and presentation skills and proven ability to effectively interact with team members, clients, and peers, earning their trust and establishing credibility
- Outstanding written skills and experience setting forth achievable and specific organizational objectives in a clear and concise way
- Ability to discern where to place efforts/actions to add the greatest value and maximum impact
- High energy level, intelligence, maturity and unquestionable integrity with a team orientation
- Ability to be flexible, adjust to changing priorities and unforeseen events, and proactively adjust strategy and approach from new learnings
- Experience managing multiple global projects concurrently
- Ability to escalate project delays and other relevant issues proactively
- Strong attention to detail, communication and organizational skills
- Ability to work autonomously as well as in a team and under pressure to meet tight deadlines
- Ability to identify and lead process improvements initiatives
- Identify and escalate timeline slippage and any key issues in a timely manner in order to avoid severe delays to the project/Intake Form completion
- Proficient with Microsoft Office tools (e.g. Excel) and demonstrate a degree of IT knowledge and awareness. Experience with MS Project and Visio is desirable
- Bachelor's degree with graduate degree preferred Senior Manager, Global Outsourcing Control Team - Third Party Program Management