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Customer Services Agent

Posted on Jan 31, 2019 by Anonymous

Macclesfield, Cheshire United Kingdom
Call Center & Customer Service
Immediate Start
£19k - £19k Annual
Customer Support Agent
My client, a leader in their field are currently recruiting for a number of contract Support Agents. Below are a list of skills they would like you to have, as well as 6 months customer service experience.
My client are very modern in their work ethic. The office is nothing like a typical call centre, for example each employee is given their own company laptop to allow you the freedom to roam around instead of being tied to a desk all day.
My client are offering a relaxed working environment with no harsh targets in place. They are a leader in their field with global offices and have huge plans in the near future.
They have modern offices with great facilities such as a break room with a pool table, coffee machines which are free of charge, plasma screen TV with sky etc. Free on-site parking.
Training and Progression:
My client are well known for keeping hold of employees, training them up and progressing them. They offer great opportunities that allow an employee to build and work their way up. So, if you are working in customer service and looking for a role which could further your career then this would be a great opportunity for you. Their future company goals are to offer a number of progression paths for the following roles: Customer Service Advisor, Supervisors, Team Leader, Senior Customer Support Agents.
My client offers full training for a period of 6 weeks. New staff are partnered with experienced colleagues on supervised sessions to teach trainees how to create and respond to emails effectively; how to deal with clients and how to communicate products.
They expect their employees to provide a personable experience and build relationships with customers, guiding them through an issue they may have. Therefore, it's essential to have great communication and listening skills to be able to empathise, understand and provide a solution.
The ideal candidate:
-Genuinely happy to answer the phone and speak to customers all day
-A methodical problem solver with an inquisitive, investigative mind and pays attention to detail
-Pro-active, flexible approach to work- willingness to work various shifts to support a 24/7 workplace
-Excellent communication and customer service skills, dealing with customers at all levels in a friendly, professional way
-Team player always supporting colleagues, open and sharing knowledge
-Lives the company values and is accountable, reliable and takes -responsibility for own actions
-Ability to explain functionality and processes to customers
-Builds strong relationships within the Company
The contract will be ongoing and could lead to a perm opportunity, should you perform well.
Multiple agents are required ASAP so please get in touch today if you are interested

Reference: 635171876