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Customer Support Coordinator (Cambridge)

Posted on Jan 31, 2019 by Anonymous

Cambridge, Cambridgeshire United Kingdom
Call Center & Customer Service
Immediate Start
£30k - £30k Annual
Full-Time
Working for a well known company based in Cambridge offering long term career progression in an exciting industry.

Job Purpose:

As a key member of the Customer Support team, you will take responsibility for coordinating issues within the team and externally with customers.

Provide high quality support to our customers, worldwide repair stations and strategic partners.

„Progress Customer Support general enquiries and update our Customer Support database

„Ensure that Customer Support issues are well managed and resolved to the mutual satisfaction of the business and our customers.

„Distribute Customer satisfaction surveys and analyse results.

„Control and distribute Customer Support documentation.

„Assist with Customer Support projects.

„Liaise with Customers to collate data on product performance.

„Review and make improvements to existing processes updating company documentation as necessary

„Provide the out of hours AOG support on a rota basis

„Visit customers for reviews as required.

„There may be additional activities to perform from time to time in order to maximise the contribution to Ultra Electronics PCS goals and objectives

Essential

Excellent customer interface skills

Committed to customer satisfaction

Well organised, confident and professional

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

Reference: 635170449