Support Analyst

Support Analyst - Telford - Competitive Salary + Amazing Benefits - Full Time - Permanent

Do you have 1 st line software support / helpdesk experience?

Have you previously worked within an automotive dealership?

Would you like to work as a Support Analyst within a collaborative and friendly team for a global company who greatly support career progression?

If so, CDK Global is looking for a Support Analyst to join their team based in Telford. This is an exciting opportunity to join a worldwide company who greatly support career development, where you will get to work with colleagues throughout the business including in the US and Prague.

About Us

CDK Global is a global market leader in providing software and digital marketing solutions to the automotive industry. We're innovating the way that automotive dealerships drive their customers' car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.

We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

The Role

CDK Global are looking for a Support Analyst to provide 1 st line software support to the customers of CDK Global, some of the biggest car brands and dealerships in the UK! You will take direct ownership of software related issues through our case management system and webchat. This may involve having to directly contact the customer should more information need to be gathered and handle their expectations through the process to case closure. When trying to troubleshoot issues, an analytical and technical approach may be required to minimise this re-arising. Our teams work in a collaborative and friendly environment working together across locations in order to get the best result.

Other duties include:

• Handling a range of technical cases of different complexities
• Guiding and advising other team members on issue and problem resolution
• Interpreting, debugging and isolating issues
• Documenting solutions and producing written mentorship on resolution steps / procedures

Key responsibilities, skills and attitudes

• Helpdesk experience
• Experience within an automotive dealership
• Analytical and technical skills
• Strong communication skills
• Problem solver
• Team player
• Computer literate with ability to work with different systems and software (additional training provided)
• Excellent people skills
• Proactive and enthusiastic individual

Benefits

• 25 days holiday plus bank holidays
• Generous Pension
• Private Medical Insurance
• Life Insurance
• Dental Cover
• Income Protection
• Critical Illness Cover
• Employee Assistance Programme
• Subsidised Gym Membership
• Childcare savings options
• Employee Discounts

Next Steps

If you like the look of this Support Analyst opportunity and have the necessary skills and experience, please apply today by clicking apply and completing our application process through Staff-Finda.

Why a career with CDK Global? We demand diversity. Our people may be spread across countries, continents and cultures, but we're united by a passion and enthusiasm to drive our business forward. This means no matter where you work you'll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths. The perfect opportunity awaits, start your career with CDK Global!