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IT Support Analyst

Henderson Scott

Posted on Nov 4, 2022 by Henderson Scott

Glasgow, Lanarkshire, United Kingdom
IT
Immediate Start
£120 - £125 Daily
Contract/Project

My Glasgow based client is looking for a 1st line/2nd line support analyst.

Responsibilities -

  • Respond to computer related service and trouble calls (Desktops/Laptops) - Hardware and Software Troubleshooting
  • Laptop and device imaging.
  • Ability to resolve Windows 10 Operating System Errors
  • Basic Network troubleshooting skills and knowledge
  • Proficient in Microsoft Office 2016/365 Suite
  • Correctly track incidents and calls timely and accurately
  • Basic Knowledge of Microsoft Active Directory Microsoft Group Policy Objects experience
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Hardware Support - Diagnosing issues with faulty equipment, contacting vendor for warranty repairs or carrying out ADHOC hardware replacements

Experience

2 Years" experience in an IT Support Role
Candidates need to be flexible, efficient and able to work independently
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
Ability to multitask Team focused.

Reference: 1782433480

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