This Job Vacancy has Expired!

Service Desk

Reed Technology

Posted on Nov 4, 2022 by Reed Technology

Liverpool, Merseyside, United Kingdom
IT
Immediate Start
£17 - £20 Hourly
Contract/Project

Service Desk Analyst
Remote/Liverpool (on site once every fortnight)
£17-20 per hour
3 months contract (possibility of extensions and option to go perm)

A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support.

The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements.

Accountabilities-

. Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements
. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites
. Ensure regular ticket updates to manage customer expectations
. Ensure timely call resolution
. Provide first point of contact for any escalation for users throughout the business
. Ensure all documented processes are followed and provide for Service Improvements
. Actively seek out Service Improvements and suggest alongside service adoption
. Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes
. Provide administrative support in line with service level agreements
. Build and maintain relationships with key stakeholders
. Contributing and engaging in team meetings and team discussions

Experience required-

. Customer Service Experience Essential
. Proven experience of working with Microsoft applications (O365) Essential
. Proven Experience of Incident Management Systems (ServiceNow) Essential
. First Line level IT support experience preferably within a remote support position Essential
. Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Active Directory, O365 application suite, Windows 10, SCCM, Azure, SharePoint, Mimecast, Cloud Computing, Sophos Essential
. Workflow Co-ordination Experience Essential
. Excellent communication skills, both written and verbal
. IT Related degree desired but not essential
. ITIL foundation, MCP, MOS, MCSE, desired but not essential

Reference: 1782291096

Set up alerts to get notified of new vacancies.

Similar Jobs

Service Desk

Birmingham, United Kingdom

£22k - £24k Annual

IT Service Desk Analyst

Worcester, Worcestershire, United Kingdom

Annual Salary

Service Desk Analyst

Aldermaston, Berkshire, United Kingdom

£23k - £25k Annual

Service Desk Supervisor

Peterborough, Cambridgeshire, United Kingdom

£24k - £26k Annual

IT Service Desk Analyst

Southampton, Hampshire, United Kingdom

£25k - £28k Annual

Service Desk Analyst

Cambridge, Cambridgeshire, United Kingdom

£27k - £33k Annual

IT Service Desk Analyst

Northampton, Northamptonshire, United Kingdom

£25k - £30k Annual

Service Desk Analyst

Newcastle Upon Tyne, Tyne And Wear, United Kingdom

£25k - £25k Annual

Service Desk Analyst

Newcastle Upon Tyne, Tyne And Wear, United Kingdom

£25k - £25k Annual

Service Desk Analyst

Nottingham, Nottinghamshire, United Kingdom

£22.6k - £25k Annual