Service Desk Team Leader
Posted on Nov 4, 2022 by Cathcart Technology
Service Desk Team Leader required for a Manged Services company based in Edinburgh.
The company are a Microsoft Gold Partner and one of Scotland's largest IT consultancy firms who are continuously expanding their teams to ensure their clients are getting the best service possible.
This is a brand-new position within the team to co-manage the central service support team. You will have previous leadership experience as you will be responsible for training, regular reviews, updates, and documentation for the support team and creating new support processes when needed. You will drive incident closure and ticket management standards across the team and ensure all members are up to date with the correct skills to provide the best support to all clients across the company.
You will have the following Skills/Experience -
* Strong communication skills; written and verbal
* Demonstrable experience working on a service desk
* Good knowledge and experience of Microsoft technologies
* Strong leadership skills
The salary on offer is up to £35K depending on experience along with a generous benefits package including, 30 days holiday (including public holidays), private health care, hands on training with a bonus to take certifications, gadget budget, free broadband and more! This is a brilliant opportunity for someone who is looking to join a company who really invest in their employees to help them to progress in their careers.
If this sounds like the next step for you, please apply or call Nicole at Cathcart Technology for more information!