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1st Line Support

Huntress Search Ltd - IT Recruitment

Posted on Nov 4, 2022 by Huntress Search Ltd - IT Recruitment

London, United Kingdom
Immediate Start
£30k - £35k Annual

Job title: 1st Line Support

Salary: £30k - £35k

Location: London, City

My client, who is a leading intellectual property Law firm, is currently looking for a 1st Line Support Technician with 18months + experience working in an IT support role within professional services environment.

Core responsibilities:

  • Passing any queries onto the correct team
  • Responding to incoming incidents and requests at first point of contact
  • Ensuring that any incidents are dealt in a timely manner
  • Being the first point of contact for incoming queries
  • Operating the ticketing system
  • Working closely with 2nd/3rd line support teams
  • Office 365 including SharePoint and OneDrive implementation and support

Core qualifications:

  • Excellent customer service skills
  • Good troubleshooting and analytical skills
  • Experience of MS Windows and Office
  • Triaging experience
  • Experience administering Microsoft Active Directory, Exchange Server & Office 365
  • Experience of help desk systems, logging and progressing calls, closure, and follow-ups
  • Experience of logging tickets in ITSM call logging software

On offer:

  • Salary up to £35k DOE
  • Excellent progression path and training programmes
  • Discretionary bonus
  • Pension contributions
  • Hybrid working

To hear more about the role, apply now or send your CV to (see below)

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Reference: 1782212969

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